35bet Privacy Policy – Your Data Is Safe With Us

Welcome to 35bet. This Privacy Policy represents a transparent agreement between you and us. It comes into effect whenever you use the 35bet website (https://35bet.im), open an account, or use any of our services.

We believe privacy is a fundamental right. That's why we're being fully transparent about how your data is collected, used, and protected at 35bet. No ambiguity — that's our policy.

This policy applies to all users in Bangladesh and every other country where 35bet operates. Continued use of our services constitutes your acceptance of this privacy policy, so please read it carefully before registering.

35bet only collects information that is genuinely necessary to provide our services. Requesting excessive or unnecessary data goes against our policy.

Directly Provided Information

• Full name, date of birth, and gender
• Mobile number and email address
• Residential Address & District
• Payment method details (bKash/Nagad/Rocket number)
• Identity Document Details (for KYC Verification)

Automatically Collected Information

We never store your password in plain text. Passwords are always kept in a hashed and salted format.

35bet uses your information only for the specific purposes outlined below. We never use your data beyond what you've consented to.

• Account Management: For registration, login, and profile updates.
• Transaction Processing: To process deposits and withdrawals and maintain transaction history.
• KYC Verification: For identity verification and anti-money laundering compliance.
• Service Improvement: To analyze user experience and improve the platform.
• Customer Support: To resolve your complaints or issues.
• Security: To detect fraud, account hacking, and suspicious activity.
• Promotions & Offers: To inform you about bonuses and promotions, only with your consent.
• Legal Obligation: To comply with applicable laws and regulations.

35bet does not sell your personal data to any third party. However, data may be shared in limited circumstances and under specific conditions:

When Data May Be Shared

• Payment Processors: Minimal information is shared with payment partners such as bKash, Nagad, and Rocket solely to complete transactions.
• KYC Provider: With authorized third parties for identity verification purposes.
• Law Enforcement: With government authorities when required by court order or legal obligation.
• Technology Partners: With server hosting or cybersecurity service providers — strictly for operational purposes.

All third-party partners are contractually bound to uphold our privacy standards. No information beyond what is strictly necessary is shared with them.

In the Event of Business Restructuring

If 35bet ever undergoes an acquisition or merger, user data may be transferred to the new entity. However, that entity will be bound by this Privacy Policy, and you will be notified in advance.

35bet uses industry-leading technology to protect your data. Our security layers are detailed below:

• Transport Layer Security (TLS 1.3): All communication between your browser and our servers is encrypted.
• AES-256 Encryption: Sensitive data stored in our databases is secured with the highest standard of encryption.
• Two-Factor Authentication (2FA): 2FA is available for an added layer of account security.
• Regular Security Audits: Penetration testing is conducted by third-party security experts.
• Firewall & DDoS Protection: Advanced firewall systems to guard against cyberattacks.
• Restricted Access Controls: Only authorized personnel are permitted to access specific data.

35bet uses cookies on its website. Cookies are small files stored in your browser that help make your browsing experience smoother.

Types of Cookies We Use

You can disable cookies through your browser settings. However, disabling certain essential cookies may cause some website features to not function properly.

At 35bet, you have full control over your personal information. You may exercise the following rights at any time:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may object to the use of your data for any specific purpose.
• Data Portability: You can request your data in a readable, portable format.
• Marketing Opt-Out: You can opt out of promotional communications at any time.

To exercise any of these rights, contact us by email. We aim to respond within 30 business days.

35bet retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal obligations.

Even after account closure, certain data must be retained for a specified period due to legal requirements. Once that period expires, the data is securely deleted.

35bet strictly refrains from serving anyone under the age of 18. Our platform is intended for adults only, and we do not collect or process data from minors.

You are required to provide your date of birth at registration, and your age is verified through KYC. If a user registers with false information, the account will be immediately suspended and any deposited funds may not be refunded.

If you suspect a minor is using our platform, please contact us immediately.

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our Data Protection team. We aim to respond to all requests within 30 business days.

• Email: support@35bet.im
• Help Center: Help Center page View
• Live Chat: Available in the bottom-right corner of the website

Any reported privacy policy violations are investigated on a priority basis and appropriate action is taken. You also have the option to file a complaint anonymously.